Frequently Asked Questions
Everything you need to know about your vaping journey.
How long will it take for my order to arrive?
Most orders are processed within 24 hours. Domestic shipping typically takes 2 to 5 business days depending on the shipping method selected at checkout.
What is the 14-day Satisfaction Guarantee?
We want you to love your device. If you are not satisfied, you can return your lightly used vaporizer within 14 days of delivery for a store credit or exchange.
Do you offer discreet packaging?
Yes. All orders are shipped in plain, unmarked boxes or mailers to ensure your privacy. The sender name will appear as 'POTV' on the shipping label.
Are the vaporizers you sell authentic?
Absolutely. Planet of the VapesĀ® is an authorized retailer for every brand we carry, ensuring you receive genuine products backed by full manufacturer warranties.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are encrypted and secure.
Do I need to sign for my package upon delivery?
Due to federal regulations regarding the PACT Act, an adult signature (21+) is required for all deliveries containing vaping hardware and accessories.